Refund Policy

Thank you for choosing Removedo. We are committed to providing a high-quality service that meets your needs. This Refund Policy outlines the conditions under which you may request a refund for your subscription or credits.

1. General Policy

Removedo is a subscription-based service that offers digital goods (credits) and access to our software. Due to the nature of digital goods, we generally do not offer refunds after a purchase has been made and the credits or service has been used. However, we may consider a refund under specific circumstances as outlined below.

2. Refund Eligibility

A refund request may be considered if it meets one of the following criteria:

• Billing Error: You were charged an incorrect amount, or there was a duplicate charge for the same service.
• Technical Failure: The core functionality of the service (e.g., background removal) consistently fails to work as advertised, and our support team is unable to resolve the issue within a reasonable timeframe.
• Initial Unused Purchase: You purchased a subscription or a credit pack and have not used any of the credits or accessed the service at all. In this case, you may request a refund within **14 days** of the initial purchase date.

3. Non-Refundable Situations

Refunds will not be granted in the following circumstances:

• Change of Mind: You simply decided you no longer want or need the service.
• Partial Usage: You have used some or all of your purchased credits.
• Lack of Skill: Your inability to use the service due to a lack of technical skill or understanding.
• Unmet Expectations: The service does not meet your personal expectations or preferences, but still functions as described.
• Subscription Renewals: Refunds are not available for automatic subscription renewals. We send renewal reminders via email and allow you to cancel at any time.

4. How to Request a Refund

To request a refund, you must contact our support team at contact us with the following information:

• Your full name and the email address associated with your Removedo account.
• The order or invoice number for the purchase.
• A detailed explanation of why you are requesting a refund, including any technical issues or billing errors.

Our team will review your request and respond within [e.g., 10 business days].

5. Refund Processing

If your refund request is approved, the refund will be processed and credited back to your original payment method. Please note that it may take [e.g., 5-10 business days] for the refund to appear on your bank or credit card statement, depending on your financial institution.

6. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about our refund practices.

By using Removedo, you agree to the terms of this Refund Policy.